The optimistic company

My latest assignment was with a repeater customer. I noticed how recurrent the affirmation "We are an optimistic company" invariably popped up in the many discussion. Emotional investment when on assignment, especially for several days, and with customers with whom there is a good reciprocal felling, are a little bit hard to manage. When things are other, there is that tedious gapping for air kind of feeling until the next assignment pops up to compensate for the lost. Is the optimistic interpreter reachable?